ConvertBox帮助与支持Help & Support
遇到问题？先看看下面的常见问题，或发邮件联系我们。
Need a hand? Browse the answers below or get in touch.
请简单描述问题，并提供 App 版本；必要时附上截图。
Please describe the issue and include your app version. Attach a screenshot if helpful.
常见问题Frequently asked questions
如何导入文件？How do I import files?
打开“添加文件”，选择照片、视频或“文件”。也可以选择“从电脑”进行 Wi-Fi 传输；工具内可从可用来源选择要处理的内容。
Open Add File and choose From Photos, From Videos, or From Files. Choose From Computer for Wi-Fi transfer. You can also select content from the sources offered by each tool.
处理好的文件在哪里？Where are my finished files?
处理完成的文件保存在“作品”中。你可以按文件类型查找并查看结果。
Finished files are saved in Works. Browse by file type to find and preview your results.
如何保存或分享？How do I save or share a result?
在“作品”中长按文件，选择分享或存入相册。可将支持的照片和视频保存到相册，也可以通过系统分享菜单存储到“文件”或发送给其他 App。
Touch and hold a file in Works, then choose Share or Save to Photos. Save supported photos and videos to Photos, or use the system share menu to save to Files or send them to another app.
转换失败怎么办？What if a conversion fails?
先确认原文件可以正常打开、所选格式适用于该文件，并检查设备剩余空间。云端文件需要先下载完成。再次尝试仍失败时，请提供问题描述和 App 版本联系我们。
Check that the original file opens, the selected format works with it, and your device has enough free space. Cloud files need to finish downloading first. If trying again does not help, contact us with a description and your app version.
如何从电脑传文件？How do I transfer files from a computer?
让手机和电脑连接同一 Wi-Fi，打开“添加文件”中的“从电脑”，按页面显示的地址在电脑浏览器中访问并发送文件。传输期间保持手机的传输页面打开。
Connect your phone and computer to the same Wi-Fi. Open From Computer in Add File, then visit the address shown on your phone in your computer’s browser and send your files. Keep the transfer page open on your phone.
如何调整相册权限？How do I change photo access?
在系统“设置”中打开 ConvertBox，调整照片访问权限。若只允许访问部分照片，可增加允许访问的项目；保存到相册时也需要相应权限。
Open ConvertBox in the system Settings app and adjust photo access. If access is limited to selected photos, add the items you want to use. Saving to Photos also requires permission.